Support and feedback
How can we help?
Send a question, report something that looks wrong, or share an idea for making the morning commute easier.
For a faster answer
Tell us what happened.
When reporting a problem, please include:
- the car park you were checking
- what you expected and what appeared instead
- the approximate date and time
- your ParkRide Planner version and your phone's software version, if relevant
- a screenshot, provided it does not show anything you would rather keep private
Please do not send notification tokens, installation identifiers or passwords.
Common support questions
Quick answers to common problems.
The availability looks wrong or stale.
Check the “updated” time shown with the car park. ParkRide Planner uses Transport for NSW open data, and the public reading can lag actual conditions. Availability is guidance rather than a guarantee.
Why does the typical fill time differ from today?
The typical time comes from recent matching weekdays. Today's car park can fill earlier or later because of demand, disruptions, events and other conditions. The app shows today's result and the usual pattern separately.
Why am I not receiving parking notifications?
Check that notifications are allowed for ParkRide Planner in your device settings, then confirm the schedule is enabled in the Alerts tab and has not been snoozed. Alert delivery also depends on current parking data and Apple Push Notification service availability.
How does Lock Screen monitoring work?
Start monitoring from a selected car park to show its status as a Live Activity on the Lock Screen and Dynamic Island where supported. It reports changing availability; it does not reserve a space, run indefinitely or guarantee that iOS will keep the activity visible.
Why does a car park show limited or no guidance?
The app does not guess a pattern when there are too few comparable weekdays, gaps in the Transport for NSW data or an unreliable counter. You may still be able to use the live spaces while more history builds.
How do I restore Supporter?
Open ParkRide Planner Settings, find Support ParkRide Planner, and choose Restore Purchases while signed in with the Apple Account used for the subscription. Family Sharing access can also be restored when Apple reports a valid family entitlement.
How do I manage or cancel Supporter?
Supporter is managed by Apple. On iPhone, open Settings, select your Apple Account, then Subscriptions. Cancelling stops the next renewal; access normally continues until the current paid period ends unless Apple changes the entitlement sooner.
Does ParkRide Planner reserve a parking space?
No. The app helps you assess supported car parks before leaving, but it does not reserve or guarantee a space.
Who handles Supporter payments?
Apple handles Supporter subscriptions for the publicly available iPhone app through StoreKit and the App Store. The Android app is still in testing; Google Play will handle Android subscriptions when that app is publicly released. ParkRide Planner does not process card details itself.
Is the Android app available?
Not publicly yet. Closed testing is under way, and we are hoping to launch publicly on Google Play in November 2026, depending on how testing goes. This is a target, not a firm promise. See the Android app and testing options.
Independent app
ParkRide Planner is independent from Transport for NSW.
ParkRide Planner is not an official Transport for NSW app and is not affiliated with or endorsed by Transport for NSW. It checks publicly available transport data through the ParkRide Planner service.
For questions about ParkRide Planner, contact [email protected]. For official transport, station or parking policy questions, contact Transport for NSW.